Shipping Policy
Effective Date: February 21, 2025
At RawTopic, we are committed to providing fast and reliable shipping services to our customers. This Shipping Policy outlines our shipping methods, processing times, delivery estimates, and other important details regarding your order shipment.
1. Order Processing Time
- Orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
- Orders placed after 3:00 PM (EST) will be processed the next business day.
- During peak seasons or promotions, processing times may be extended.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 5-7 business days | U.S. only |
| Expedited Shipping | 2-3 business days | U.S. only |
| Overnight Shipping | 1 business day | U.S. only |
| International Shipping | 7-21 business days | Selected countries |
- Delivery times are estimates only and may vary due to carrier delays, weather conditions, or customs processing.
- International shipments may experience longer delivery times due to customs clearance.
3. Shipping Fees
- Standard Shipping: Free on orders over $75 (U.S. only).
- Expedited & Overnight Shipping: Fees vary based on weight, destination, and carrier rates.
- International Shipping: Fees are calculated at checkout based on destination and package weight.
4. International Shipping
- We ship to selected international destinations.
- Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.
- RawTopic is not responsible for delays due to customs clearance or import regulations.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order directly on our website or through the carrier’s website.
- If you do not receive tracking information within 3 days, please contact us at info@rawtopic.xyz.
6. Address Accuracy & Undeliverable Packages
- Customers are responsible for providing accurate shipping information.
- RawTopic is not responsible for lost packages due to incorrect addresses.
- If a package is returned due to an incorrect address, customers will need to pay additional shipping fees for re-delivery.
7. Lost or Stolen Packages
- If your package is marked as “Delivered” but you did not receive it, please:
- Check with neighbors or household members.
- Contact the shipping carrier for assistance.
- If the issue is unresolved, email us at info@rawtopic.xyz within 48 hours of the delivery notification.
- RawTopic is not responsible for lost or stolen packages after delivery.
8. Damaged or Missing Items
- If you receive a damaged package, take clear photos of the damage and contact us within 48 hours.
- For missing items, check the packing slip and contact us immediately.
- We will arrange a replacement or refund for eligible claims.
9. Shipping Policy Updates
We may update this policy from time to time. Any changes will be posted on this page with the revised effective date.
10. Contact Information
For any shipping-related questions, please contact us:
RawTopic
📍 Address: 1671 Elk City Road, Indianapolis, Indiana
📞 Phone: 317-951-1431
📧 Email: info@rawtopic.xyz
🌐 Website: https://rawtopic.xyz/