Refund and Return Policy

Effective Date: February 21, 2025

At RawTopic, we strive to provide our customers with the highest quality luxury beauty products. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request must be made within 14 days of receiving your order.
  • The product must be unused, unopened, and in its original packaging.
  • Items must be in the same condition as received, with all seals, labels, and protective packaging intact.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Used or opened skincare and cosmetic products.
  • Gift cards and promotional items.
  • Final sale or clearance products.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us – Email us at info@rawtopic.xyz with your order number and reason for the return.
  2. Await Approval – Our team will review your request and provide return instructions.
  3. Ship the Product – Once approved, send the product back to us at the provided return address. Customers are responsible for return shipping costs unless the product was defective or incorrect.
  4. Inspection & Processing – After receiving your return, we will inspect the product and process the refund or exchange.

3. Refund Policy

Refund Approval

Once your return is approved:

  • Refunds will be issued to the original payment method within 7–10 business days.
  • A confirmation email will be sent once the refund is processed.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  1. Check your bank or credit card statement.
  2. Contact your payment provider, as processing times may vary.
  3. Reach out to us at info@rawtopic.xyz for assistance.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 48 hours of receiving your order. Exchanges are subject to product availability.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery with photos of the damaged product and packaging.
  • We will arrange for a replacement or issue a full refund, including shipping costs.

6. Return Shipping Information

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Contact Information

If you have any questions regarding our Refund and Return Policy, please contact us:

RawTopic
📍 Address: 1671 Elk City Road, Indianapolis, Indiana
📞 Phone: 317-951-1431
📧 Email: info@rawtopic.xyz
🌐 Website: https://rawtopic.xyz/